Effective Client Communication
with Libby Dollar
Do you wish you could…
As a photographer or the owner of a creative small business, you’re an expert in your art. Effective client communication can make you an expert in the other parts of your business. Communicating with clients in a way that collaboratively solves problems, respects YOUR boundaries, and helps your clients get their needs met is a win all around. Let me show you the way to smooth sailing.
Stand up for yourself in your business without angering or loosing your clients
Communication is everything in Creative Business
If you can effectively communicate your VALUE you can book clients who UNDERSTAND your value and therefore treat you better and pay more.
If you can effectively communicate your BOUNDARIES and why they are a win-win for the client, you can do your best work.
If you can effectively communicate your PROCESS and why it allows you to deliver the RESULTS the client wants, you can get full participation from every client.
Meet Libby
Called “the conflict resolution queen.” She has been in customer service her whole life. Armed with a sociology degree, 14 years of owning her own creative business, and a wealth of customer service experience diffusing problems and creating peace with he is the person universally called on by her friends and family to “help me word this email” or “what do I say to so-and-so?”
Join the:
Client Communication Connundrum
Join my email list of over 1000 subscribers who get an advice-column style email in their inbox every so often. emails describe -in detail- a difficult client situation with my advice on exactly what to say, what channel to use, and how to think about the client and the problem so you have the confidence to handle anything that comes your way.
Submit a Question
Help is on the way.
One-on-one consultation $119
One-time help with a single problem. One hour total: 40 minutes on zoom +20 minutes follow up (including helping you write emails) for the clients that get under your skin the most. I’ll help you solve the problem no matter how difficult this client is.
(I am not a lawyer and this is not legal advice, but I will help you diffuse the situation and figure out how to word what you need your clients to know for the best possible outcome.)
Client Communication Course $447
Ready to revolutionize every aspect of your business and immediately make your life easier? The Client Communication Course addresses all aspects of communication with clients, from conflict resolution, to customer service, to building yourself a set of email templates that will save you hundreds of hours of work and headaches every year.
We are overhauling the entire course right now! Click the link below to be notified when it’s available!
Client Conflict Response Builder $97
Need help right now? This action packed 9 page guide will help you craft the perfect response to an upset client. My time tested system will take you from frustrated and defensive to knowing exactly what to say to turn your upset client into your biggest fan. It’s not an email template—it tells you exactly what to say in what order in your own voice.
The best part? The customer is NOT always right, and we help you stand your ground AND resolve your client’s problem at the same time!
Are you on Facebook? Join our community of over 1300 creative small business owners who support each other with difficult client communication (and see a bunch of my advice for free too)
Follow @libbydollaredu on instagram for Client Communication tips!
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Click here for the “EVERY EMAIL CHECKLIST.” 7 things to check before sending an email that make your emails easier to understand and more likely to be open, read, and replied to!