Client Conflict Response Builder
When you get the email you’ve been dreading, how do you respond? This is my best advice on everything from getting yourself in the right headspace, to exactly what to include in your response and in what order. Because “the customer is always right” doesn’t work for small business owners. How to get a resolution that both you and your client are happy with.
When you get the email you’ve been dreading, how do you respond? This is my best advice on everything from getting yourself in the right headspace, to exactly what to include in your response and in what order. Because “the customer is always right” doesn’t work for small business owners. How to get a resolution that both you and your client are happy with.
When you get the email you’ve been dreading, how do you respond? This is my best advice on everything from getting yourself in the right headspace, to exactly what to include in your response and in what order. Because “the customer is always right” doesn’t work for small business owners. How to get a resolution that both you and your client are happy with.